RETURNS AND/OR COMPLAINTS
We make every effort to inform you about our products on our website using clear photographs. If, nevertheless, an item does not meet your expectations, it can be returned. Returns are, however, subject to several conditions.
We ask you to notify us of your complaint as soon as possible, yet no later than within 7 working days. Complaints can only be submitted by e-mail. You can use the e-mail address firstname.lastname@example.org to file a complaint. We will handle your complaint immediately. Complaints filed during the weekend or on working days after 5 p.m. will be processed the next working day.
Processing your return shipment
The registration of your return shipment will be confirmed by us by e-mail. Return shipments must be returned at your own expense. The amount paid for the returned items will be credited/refunded to you if the above criteria have been met.